Return Policy

Returns 

You have 30 Days to submit a return if your order is in the original packaging. Click here to submit your request. Please note there will be a small restocking fee of $22-50 for return label fee. Your returned item must arrive at our facility before receiving the refund to your original bank account or payment method. 

All sale items are final (if you've applied a discount code to your purchase) We can not refund or make a product exchange unless your product was wrongfully shipped or you have a product defect. Click here to submit your request.

Ship to:

Tote&Carry Return/Exchange Address:  2131 Merced Ave, South El Monte CA 91733

Sale items

Only regular priced items may be refunded, unfortunately, sale items cannot be refunded. If you have applied a discount code to your purchase. The Custom Tags are non-refundable, as they are personalised with your Name or Logo. 

 

Refunds

You have 30 Days to submit for a full refund if your order is in the original packaging. Click here to submit your request. Please note there will be a small restocking fee of $22-50 for return label fee. Your returned item must arrive at our facility before receiving the refund to your original bank account or payment method. 

All sale items are final (if you've applied a discount code to your purchase) We can not refund or make a product exchange unless your product was wrongfully shipped or you have a product defect. Click here to submit your request.

 

Exchanges

All damages and defects must be reported within 30 days from the date of delivery, in order to be eligible for a free product replacement, unless covered under warranty, bought at the time of purchase.

We only replace items if they are defective or damaged. If you need to exchange it for the same item please Click here to submit your request. Please note there will be a small restocking fee of $29 for return label fee. If there has been a mistake with your order, you've received the wrong item, there will be no additional fees charged.

Ship to:

Tote&Carry Return/Exchange Address:  2131 Merced Ave, South El Monte CA 91733

 

If you need further assistance, and would like to schedule a call with customer service please click here. 

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